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Funeral and Memorial Services Advisor

3 months ago


Frome, Somerset, United Kingdom Southern Co-op Full time

Join Our Team at Southern Co-op

At Southern Co-op, we prioritize our people and communities. As a member-owned organization, we are dedicated to providing exceptional service and support to those we serve.

We are currently seeking a passionate individual to fill the role of Area Funeral & Memorial Consultant. This permanent part-time position offers 30 hours of work per week, from Monday to Friday, between 10 AM and 4 PM. The successful candidate will provide support to our branches in various locations, ensuring flexibility to cover additional branches as needed.

Key Responsibilities

  • Act as a compassionate guide for clients during the funeral arrangement process, ensuring their needs and wishes are met with sensitivity and care.
  • Oversee the accuracy of funeral arrangements, memorial orders, and aftercare services, maintaining communication with families throughout.
  • Ensure compliance with company policies and regulations, providing reassurance to clients regarding our services.
  • Conduct daily checks to ensure the respectful care of the deceased and facilitate family visits.
  • Engage with the community to promote our services and enhance our brand presence.

Essential Skills

  • Proficient in IT and MS Office applications.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with meticulous attention to detail.
  • Resilient and capable of working independently.
  • Empathetic and compassionate approach to client interactions.
  • Willingness to travel between branches as required.

What We Offer

  • Generous annual leave policy, starting at 31 days and increasing with service.
  • Employee discounts and healthcare benefits.
  • Opportunities for professional development through training programs.
  • Participation in a pension scheme and other employee benefits.

We look forward to welcoming a dedicated individual to our Funeralcare team, who shares our commitment to providing outstanding service to our community.