Customer Support Manager

7 days ago


Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive at New Chapter Consulting Ltd. As a key member of our dynamic team, you will play a vital role in delivering exceptional customer service and supporting the growth and customer loyalty of our premium brand.

This is an exciting opportunity to join a fast-paced office environment where you will be responsible for:

  • Providing comprehensive customer support, including managing warranty claims, returns, and refunds for our customers.
  • Handling customer service queries via various communication channels, ensuring efficient and effective communication and ensuring customers are valued.
  • Collaborating with other departments on product queries, delivery procedures, and other ad hoc duties.
  • Confidently handling e-commerce administration, including operating business management software, managing orders, and coordinating returns and refunds.

To be successful in this role, you will require:

  • A Bachelor's degree in a relevant field.
  • Experience in a sales/customer service role, preferably in a business-to-consumer (B2C) environment.

If you are a customer service professional with a passion for delivering exceptional service and supporting business growth, we encourage you to apply for this exciting opportunity.


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