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Night Receptionist 4 ON 4 OFF
2 months ago
We are seeking a highly skilled and experienced Night Receptionist to join our team at Sofitel London Gatwick. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, handling check-in and check-out procedures, and ensuring a smooth and efficient experience for all guests.
Key Responsibilities- Greet guests with a warm welcome and provide a high level of customer service.
- Manage check-in and check-out procedures, including allocating rooms and preparing guest bills.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
To be successful in this role, you will need to have:
- Excellent communication skills with a high standard of written and spoken English.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- A smart and professional appearance.
- Experience in a similar role within a 4-star hotel is a significant advantage.
- Opera PMS experience is a plus.
We offer a competitive salary, excellent benefits, and opportunities for career progression and development across our properties and brands. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
