Sales Support Specialist

3 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom Draper Tools Full time

Position Overview:
This Sales Support Specialist role is part of a dynamic new self-storage venture within the Draper group.


Work Schedule:
This is a full-time position with shifts scheduled between 8:00 am and 6:00 pm, Monday to Friday. Weekend availability is required on a rotational basis, covering 09:00 am to 4:00 pm on Saturdays and 10:00 am to 2:00 pm on Sundays.


About Draper Tools:
Draper Tools is a family-owned enterprise with a rich legacy, fostering a strong, supportive 'family culture' and a commitment to continuous improvement.


Our Commitment to You:
We prioritize our employees, which is why we are dedicated to helping you achieve your full potential. We value exceptional performance and have designed our benefits package to express our gratitude in various ways.


Key Responsibilities:
As a Sales Support Specialist, your duties will include:

  1. Completing daily and weekly tasks on the CRM system.
  2. Handling all inquiries via email, phone, and in-person, particularly those received overnight, and following up on previous inquiries in line with the sales process.
  3. Refreshing all marketing and sales inventory.
  4. Managing delinquencies through scheduled telephone contact and correspondence, including sending monthly invoices.
  5. Processing customer payments through direct debits and card transactions.
  6. Maintaining a tidy, safe, and secure facility, including performing minor maintenance and daily security checks.
  7. Identifying new business prospects and attending networking events as required.
  8. Meeting branch targets related to conversion rates, revenue, and overall performance.


Flexibility and Adaptability:
We seek individuals who are flexible and open to change.


Join us as a Sales Support Specialist and contribute to our success.


Note: This position does not accept applications from agencies.



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