Administration Assistant
4 weeks ago
We are seeking a highly organized and detail-oriented Administration Assistant to join our team at Southern Health NHS Foundation Trust. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our Diabetes Clinics.
Key Responsibilities- Establish and manage Diabetes Clinics, including Education sessions, using online platforms and face-to-face clinics.
- Receive referrals and book appointments for patients attending clinics using electronic systems.
- Answer enquiries from patients and stakeholders in relation to the administration of our Diabetes Service.
- Provide administrative and clinic support for our Diabetes clinical teams.
- Manage diaries and mailboxes, and support the organization of events for the Service.
- Create and analyze data using Survey Monkeys, and update records with accurate data to support effective management information and meet recording standards.
- Ensure all diagnostic information required for patients' appointments is available to clinicians.
- Provide audio and general typing support to our Diabetes Service.
- Undertake general administrative support.
- Provide a good customer service experience for all patients.
- Support the organization of MDT meetings and minute-taking.
- Support with audits and collate patient feedback.
- Cross-cover as required.
Southern Health NHS Foundation Trust is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, as well as offering physical health community-based services. We are committed to providing the best possible healthcare, reaching a range of diverse communities, while placing patients and staff at the forefront of all our endeavors.
We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated, and accessible organization.
Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training, and partnership working.
Person Specification- Evidence of literacy and numeracy, GCSE pass in English/Maths.
- Sound knowledge of Microsoft Office.
- Ability to work independently.
- Excellent communication skills.
- Good organizational skills.
- Good and accurate IT keyboard skills.
- Confident telephone manner.
- Team player in a multi-disciplinary team.
- Able to secure the co-operation of colleagues at all levels.
- Ability to organize and prioritize work.
- Ability to maintain confidentiality.
- Flexible attitude.
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