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Customer Retention Manager

2 months ago

Bracknell, Bracknell Forest, United Kingdom Signet Recruitment and Retention Full time
Customer Retention Specialist

At Signet Recruitment and Retention, we are seeking a highly skilled Customer Retention Specialist to join our team. As a key member of our operations team, you will be responsible for the daily management of Honda customer retention programmes across Automobile, Motorcycle, and Power Products.

Main Responsibilities:

  • Branch lead for programme system management and reporting.
  • Oversee daily operational management of the retention product suite across all product groups for the UK market.
  • Create, develop, and deliver monthly retention product performance reports.
  • Set retention product retailer targets along with tracking of performance against target.
  • Drive continuous improvement initiatives to achieve targets and enhance performance via the field teams.
  • Ensure marketing assets for the retention product range are relevant to support promotion and sales performance.
  • Regularly review existing programmes, using a 'market in' approach to suggest and support evolution of the programme portfolio and consistently deliver industry-leading customer propositions.
  • Support the tender and contract process for all retention product business partners.
  • Design and deliver workshops to develop retention product experts within our field teams.
  • Maintain thorough appreciation of FCA regulations, IP, and GDPR in the context of marketing, always supporting compliance.

Candidate Requirements:

  • Understanding of retail Aftersales operations and environment.
  • Ability to make sound recommendations based on facts and market research.
  • Advanced Excel skills.
  • Confident analytical skills.

We offer a competitive salary of £38,000, a 35-hour working week, hybrid working, private healthcare, car scheme for friends and family, and a 1pm finish on Fridays. If you are a motivated and experienced professional looking for a new challenge, please apply now.