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Elective Booking Officer

2 months ago


Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Elective Booking & Scheduling Team at Stockport NHS Foundation Trust. As an Elective Booking Officer, you will play a crucial role in managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

Key Responsibilities
  • Manage the waiting list of a group of consultants, ensuring timely and efficient processing of patient referrals.
  • Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
  • Coordinate admission and associated pre-operative assessment clinics, ensuring smooth patient flow and minimizing delays.
  • Act as a named contact point, liaising with patients and relatives, as well as medical representatives, to provide excellent customer service and support.
  • Deal with enquiries from all service users in a helpful, courteous, and diplomatic manner, ensuring patient confidentiality is always maintained.
  • Ensure compliance with a range of Trust policies, including Health & Safety, Infection Control, and Data Protection.
  • Provide advice to patients in matters relating to admission (pre-and post-operative guidance etc.) and about their position on the waiting list.
  • Assist in the training of new members of staff in the department, as required.
Requirements
  • 5 GCSE's or equivalent including Maths and English.
  • Understanding of Microsoft Office and medical terminology.
  • Experience working in a patient/customer-focused environment, with a minimum of one year experience.
  • Excellent interpersonal skills, with the ability to work in an environment where demands and priorities change quickly.
About Us

Stockport NHS Foundation Trust is a leading healthcare provider in the Stockport community, offering a range of services to patients and families. We are committed to providing high-quality care and improving the health and wellbeing of our community.

We believe in creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. We welcome applications from individuals who share our values and are passionate about delivering excellent patient care.

As a member of our team, you will have access to a range of benefits, including annual leave, pension scheme membership, and salary sacrifice schemes. We also offer flexible working arrangements and a supportive work environment.