Field Care Operations Supervisor

3 weeks ago


Beccles, United Kingdom Home Support Matters Full time

Field Care Team Leader:

Are you passionate about structure and efficiency while embracing challenges?

This position is ideal for you – As a Field Care Team Leader, you will leverage your strong organizational abilities and experience in the care sector to uphold the company's quality compliance processes and documentation for both clients and field personnel. Furthermore, you will oversee and mentor a team of Field Care Supervisors, ensuring that operational procedures align with quality and compliance benchmarks.

This role is based within the quality department, working 37.5 hours per week, Monday to Friday from 9:00am to 5:00pm, with an additional on-call responsibility (one 8-hour weekend day every other week). Being on call means you will serve as the primary contact for the out-of-hours teams, providing support for all aspects of care delivery. Compensation for on-call duties is in addition to the base salary.

Key Responsibilities:

  • Leadership & Support of Field Care Supervisors: Ensure the team adheres to operational, quality, and compliance standards.
  • Quality Assurance: Maintain and enhance quality assurance processes and documentation.

Required Skills and Knowledge:

  • Experience in Health and/or Social Care.
  • Proficient in computer use and familiar with Microsoft applications.
  • Ability to collaborate effectively and engage in challenging conversations.
  • Capability to perform well under pressure.
  • Experience in team leadership or management.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize and manage a demanding workload.
  • Valid Driving Licence & Access to a personal vehicle.

What you receive:

  • Annual salary of £25,000 plus additional on-call payments.
  • Reimbursement for mileage at 42p per mile.
  • Blue Light Card benefits.
  • Employee Assistance Programme.

If you are prepared to embrace a fulfilling role where you can truly impact and support our dedicated team, consider this opportunity to become an integral part of the Home Support Matters organization.



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