Loyalty Sales Ambassador

3 weeks ago


London, Greater London, United Kingdom Whittard Trading Ltd Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team at Whittard Trading Ltd as a Loyalty Sales Advisor. As a key member of our sales team, you will play a pivotal role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide world-class customer service, ensuring that every customer interaction is positive and memorable.
  • Sales and Service: Serve as an ambassador for our premium tea and coffee products, guiding customers through our expertly curated selection to find their perfect purchase.
  • Sales Targets: Consistently achieve daily sales targets, driving revenue growth and contributing to the success of the team.
  • Team Collaboration: Collaborate closely with your team to foster excellent working relationships, share knowledge, and support each other in achieving sales goals.
  • Front-Facing Duties: Manage front-facing duties, including operating the till, engaging in customer service, and conducting tastings to enhance the customer experience.
  • Day-to-Day Operations: Handle day-to-day operations, such as cleaning, unpacking deliveries, managing stock, and banking duties, ensuring the smooth operation of the store.
  • Product Knowledge: Develop and maintain in-depth knowledge of our tea and coffee products, enabling you to provide expert advice and recommendations to customers.
Requirements
  • Teamwork: Proven ability to work effectively in a team, supporting colleagues and contributing to a positive and productive work environment.
  • Customer Engagement: Confidence in engaging customers in meaningful product discussions, providing outstanding service and support, and building strong relationships.
  • Personal Growth: A commitment to personal growth and achieving excellence, with a desire to continuously improve skills and knowledge.
  • Previous Experience: Previous experience in customer-facing roles is desirable but not essential.


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