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Sales Ambassador

2 months ago

London, Greater London, United Kingdom Cartier Full time

Unlock Your Potential as a Sales Ambassador at Cartier

As a Sales Ambassador at Cartier, you will be the face of our luxury brand, delivering exceptional client experiences and driving sales growth. Your passion for luxury retail and commitment to excellence will make you a valuable asset to our team.

Key Responsibilities:

  • Sales Achievements:
    • Focusing on high-end homeware, personal accessories, and iconic jewelry and watches.
    • Ensuring a unique and exceptional client experience during a sale.
    • Mastery of the sales process, from welcome to close and develop.
    • Adapting to client needs and motivations.
    • Striving to always improve and surprise clients.
    • Handling negotiations and objections with ease.
    • Transmitting the passion and values of the Maison.
    • Acting as the primary contact for clients in case of After Sales.
    • Meeting individual and boutique targets, both quantitative and qualitative.
  • Client Relationship & Portfolio Development:
    • Cultivating strong client relationships and developing client loyalty.
    • Efficiently developing the client portfolio.
    • Executing targeted CRM actions.
    • Participating in client events and acting as an Ambassador of the Maison.
  • Boutique Operations:
    • Respecting all brand and boutique policies and procedures.
    • Participating in inventories.
    • Assisting with set up and breakdowns at opening and closing of the boutique.
    • Implementing Visual Merchandising guidelines.
    • Assisting with special projects when requested.
    • Undertaking administrative tasks and stock room related tasks when required.

Requirements:

  • A proven track record of successful achievement within a luxury retail environment.
  • A sales-oriented target-driven background.
  • Excellent customer service credentials.
  • Experience dealing effectively with different nationalities and cultural backgrounds.
  • Fluent in English; ideally one or more relevant touristic languages (European, Arabic, Chinese).
  • IT literate.
  • A strong communicator with empathy and good interpersonal competences.
  • Result and action-oriented with a strong entrepreneurial mindset.
  • A team-player with empathy and strong interpersonal skills.