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Alumni Engagement and Development Coordinator

2 months ago

Oxford, United Kingdom Pembroke College Full time
About the Role

Pembroke College's Development team plays a pivotal role in advancing the College's mission by securing critical financial resources and fostering a culture of philanthropy and donor stewardship, contributing significantly to the growth and success of the College.

We are seeking a highly skilled and experienced Senior Alumni Relations Officer to join our team on a maternity cover basis for eight months. The successful candidate will be responsible for building and strengthening relationships between Pembroke and its alumni and other supporters.

Key Responsibilities
  • Alumni Relations
    • Manage the administration of the alumni volunteers through the Alumni Ambassador network and Alumni Advisory Board (AAB), providing approved College updates and reports in a collaborative and effective manner.
    • Ensure regular alumni communications and marketing for events and engagement opportunities are of the highest calibre and take advantage of the great breadth of content available through Fellow, staff, student, and alumni sources.
    • Ensure accurate and thorough records are kept on alumni interactions and engagement with the College so that productivity and relationships can be tracked and enhanced.
    • Act as a first point of contact for alumni, dealing with ad hoc queries and providing excellent customer service.
    • Coordinate the 'Pembroke10' network for recent leavers.
    • Educate current students about alumni benefits and develop opportunities for students to interact with alumni and supporters so that students become engaged alumni as well as future donors.
    • Provide ad hoc tours of College for groups of visiting alumni.
    • Ensure that Alumni Relations supports opportunities for the identification and cultivation of alumni prospects.
  • Events
    • Organise events from initial ideas to final feedback, with a variety of goals and objectives including alumni engagement, stewardship, and fundraising.
    • Work with colleagues, alumni, and Fellows to identify new events to appeal to underserved segments of the alumni, parent, student, and other communities.
    • Attend events and ensure they are run smoothly and professionally.
    • Coordinate High Table dinner bookings for alumni.
  • Internal Collaboration
    • Work collaboratively with the wider team and colleagues across Pembroke, supporting work outside your functional area where necessary.
    • Undertake such other duties as may be reasonably required by the Development Director, which may include travel and event attendance outside standard working hours.
Person Specification
  • Essential
    • Educated to degree level or equivalent experience.
    • Experience in alumni relations, fundraising, customer relations, or a related field.
    • Experience of event management.
    • Excellent communication and interpersonal skills.
    • Good analytical, IT, and administrative skills.
    • Ability to take the initiative and a track record of meeting targets.
    • Strong organisational and project management skills.
    • Ability to work within an interdependent team.
    • Ability to deal with confidential matters and act with discretion.
  • Desirable
    • Knowledge and experience of the Higher Education sector.
    • Experience of using a CRM database, preferably DARS.
    • Experience of budget management for events.