Payroll Manager
2 weeks ago
This role is responsible for the day-to-day management of the provision of payroll and HR administration services to employees and managers, schools, and external partners. The role will lead a team of approximately 30 staff to deliver efficient and accurate transactions across all areas of payroll processes and HR administration.
Key Duties/Accountabilities:- The post holder will be responsible for ensuring all transactions are processed efficiently while also ensuring the team is appropriately skilled and supported to address and respond to a range of complex pay, pensions, and HR questions and enquiries from managers, employees, schools, and external customers.
- The post holder will be responsible for ensuring the development, design, and implementation of compliant, efficient, and effective services and systems, and for overseeing the implementation activity to achieve improvements to customer experience. The role will be responsible for performance monitoring and management and for identifying opportunities for continuous improvement in service delivery.
- The post holder will manage and direct day-to-day operations, managing teams to deliver a highly valued service. This will include contributing to the development of teams and its service delivery function, setting targets and planning work, and acting as the overall professional specialist for the area of work, advising and making decisions with full knowledge and understanding of services and regulations.
- The post holder will possess high-level subject matter expertise in running a payroll service and will therefore be adept at resolving complex problems across a broad range of issues and subject areas. The post holder will possess extensive experience of payroll systems and processes and how to achieve compliance, efficiency, and excellent customer experiences.
- The post holder will be an excellent communicator, able to establish strong working relationships with both internal and external customers. The post holder will need to be able to lead and support teams, providing mentoring, coaching, and development for team members, and will need to be able to communicate complex matters in ways that others can understand.
- Clear and effective written communication skills for communications, reports, guidance, reviews, and proposals for business change. Excellent verbal communication skills to build professional relationships with other managers and outside bodies and coordinate the operations and staff managed, liaising across the organisation to deliver an effective service.
- Good decision-making and problem-solving skills to analyse broad specialist information and operational and system issues to resolve complex challenges or develop options for change.
- Effective people management skills, including performance management skills, and the ability to provide direction, development, and support to individuals and teams. The ability to lead a large team in the management of complex work to timescales, delivering complex projects and improvement work, prioritising work over the medium and long term, and organising activities in co-ordination with others to deliver objectives to deadlines.
- The ability to review and adapt working practices, systems, and processes, especially in response to changes in the requirements of the business or legislation.
- The ability to plan teamwork and operations both for effective day-to-day service delivery and to contribute to long-term planning for changes to services.
- Strong analytical and problem-solving skills to analyse complex specialist information and find practical solutions with an understanding of relevant legislation and policies.
- Chartered Institute of Payroll Professionals (CIPP) qualified or an equivalent qualification or demonstrable technical and theoretical knowledge related to payroll/pensions/payments/other specific administration and management at this professional level.
- Candidate must have experience with working with SAP or and/or ORACLE.
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