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Customer Service Representative

2 months ago


Uddingston, United Kingdom Steer Automotive Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team in Glasgow. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, handling phone enquiries, and delivering top-tier service.

Key Responsibilities:
  • Provide warm and welcoming service to customers upon arrival
  • Answer phone calls and direct them to the correct team or individual
  • Keep customers updated on the status of their repairs
  • Regularly update the CRM system with accurate information
  • Assist customers with queries, concerns, or feedback
  • Ensure the reception area is clean, organised, and welcoming
  • Support administrative tasks such as filing and record updates
Requirements:
  • Previous experience in customer service or a receptionist role preferred
  • Strong communication and people skills
  • Ability to multitask and stay organised in a busy environment
  • Proficient in basic computer programs, especially Microsoft Office
  • A keen eye for detail and strong organisational skills
  • Ability to stay positive and professional under pressure
  • Knowledge of automotive services is a bonus but not essential
What We Offer:
  • Competitive salary plus performance-related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Talk to us about flexible working
  • VIP Awards – colleague recognition scheme
  • Cycle to work scheme
  • Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
  • Steer Academy provides accredited ongoing training – paid for by the business
  • Opportunities for career progression