Front Office Support Specialist

1 month ago

London, Greater London, United Kingdom emagine Consulting Full time

Job Title: Front Office Support Analyst

Job Summary:

We are seeking a highly skilled Front Office Support Analyst to join our Technology Practice at emagine Consulting. As a key member of our team, you will be responsible for providing technical support to our trading teams, ensuring the smooth operation of our electronic trading systems, and collaborating with our clients and vendors to resolve technical issues.

Key Responsibilities:

  • Proactively monitor and manage electronic trading connections and workflows
  • Perform critical start-of-day and end-of-day checks and procedures
  • Assist front and middle office colleagues in providing real-time technical support to traders and clients
  • Collaborate with key third-party suppliers and vendors to resolve technical issues
  • Proactively identify and diagnose technical issues, taking clear remedial action if necessary
  • Ensure all issues and changes are accurately logged and tracked to completion
  • Participate in team discussions to continually question and improve key processes, functions, and workflows
  • Review and update key procedural documentation, including FIX and API specifications
  • Assist in the production of key management information
  • Coordinate and document connectivity conformance tests and functional certifications
  • Maintain technical contact information for all key clients and third-party vendors
  • Take ownership of client onboarding and vendor take-on and implementation processes

Requirements:

  • Strong knowledge across fixed income, commodities, or equities
  • Strong knowledge of internal and external control and regulatory requirements in E-trading and ability to interpret requirements as they pertain to Rates
  • Experience in managing projects and relationships across front office and 2nd line control functions
  • Previous experience in an IT Support/Networking role within Trading/Financial Services
  • Technical experience working with Linux/Unix
  • Experience using FIX protocol messaging, market-leading OMS/EMS vendors desirable but not essential
  • Demonstrable interest in pursuing a career within Financial Services/Technology
  • Quick learner, with ability to question and challenge
  • Commitment to learn new skills and develop existing ones
  • Keen eye for attention to detail, multi-tasking, and prioritization
  • Excellent verbal, written, and in-person communication skills

About emagine Consulting:

At emagine Consulting, we pride ourselves on providing a supportive culture, rooted in our values and driven by our purpose. We promote a culture of inclusion, collaboration, well-being, and learning and development. We offer increased agility and flexibility within our hybrid working model, investing in employees' growth through ongoing training and development. We provide autonomy to take ownership of projects, making decisions and demonstrating individual expertise. We offer a transparent performance and career management experience.

Why Join Us:

Our consultants are integral to delivering successful consulting engagements, addressing our clients' most pressing business challenges, and building lasting value in disciplines such as solving sophisticated, ambiguous business, change, and technology problems. We build, develop, and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs. We drive, enable, and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation.

Equal Opportunities Employer:

emagine Consulting is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.

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