Duty Resource Manager

3 weeks ago

Woking, Surrey, United Kingdom FirstGroup Full time
About the Job

As a key member of our team, you will be responsible for leading all aspects of day-to-day resource management for South Western Railway Drivers, Metro Guards, and Commercial Guards. Your primary objective will be to ensure the delivery of a safe, punctual train service within budgetary guidelines.

Main Responsibilities
  • Coordinate drivers, guards, and commercial guards on a daily basis to ensure efficient use of resources.
  • Ensure the fitness of duty of train crew when booking on and off duty.
  • Accurately record train crew sickness and report it to line managers in a timely manner.
  • Manage the display of safety-critical information.
  • Submit train crew reports in a timely manner.
  • Provide first-line chain of care when required.
  • Contribute to the efficient structure of train crew diagrams and links through liaison with line managers.
  • Improve train performance through proactive resourcing arrangements.
  • Establish a leadership style that promotes SWT's vision and values, with a focus on professional business delivery.
  • Certify and authorize train crew overtime.
  • Communicate diagram changes to train crew.
  • Disseminate train crew diagrams and amended diagrams within terms and conditions.
  • Utilize IT software packages such as Genius, Crewplan, Trust, P2, etc. to improve information dissemination and productivity.
  • Maintain a detailed knowledge of train crew conditions of service and local depot codifications.
  • Understand rostering, FR&I, GRI, DRI, and national and business conditions of service.
  • Have a detailed understanding of performance regimes.
  • Be familiar with route geography and traction.
Requirements
  • Experience in the Railway industry is not essential but could be an advantage.
  • Leadership qualities, general management, interpersonal skills, clear thinking, judgment, and organizational ability.
  • Appreciation of Health and Safety legislation.
  • Experience in a strongly unionized environment is desirable.
  • Good academic standard with a professional certificate in management is desirable.
  • Proven ability to manage a busy workload and prioritize.
  • Excellent communication skills.
Working Pattern

Average of 42 hours per week over 5 days.

Earlies: 05:30 - 14:54

Lates: 13:30 - 21:54

Nights: 21:30 - 06:54

Spare: 09:00-18:00 (Can pick up any shift)

The Reward

In return, we offer a competitive salary and a variety of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employees.
  • Free leisure travel for spouse/partner and dependants (criteria dependent).
  • 75% discount on many other train operating companies.
  • Full training and support with development.
  • Large range of exclusive retail offers.
  • Excellent pension scheme.

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