Service Support Administrator

3 weeks ago

Thorpe Surrey, United Kingdom proAV Limited Full time
Company Overview:

proAV Limited is a premier global provider of audio-visual integration services, specializing in AV and event solutions across a diverse range of client partnerships worldwide.

Position Summary:

We are currently seeking a skilled Service Support Administrator to join our dynamic team in Egham. This role is pivotal in delivering centralized administrative support to the Service Quality Manager and the Service Support Team.

This position presents an exciting opportunity for a dedicated Service Support Administrator to contribute to an established operation, with the potential to enhance service delivery at every turn.

Key Responsibilities:
  • Assist the Service Quality Manager and Service Support Team in daily operations.
  • Conduct daily reporting for client accounts to ensure transparency and efficiency.
  • Manage contract administration within the CRM system.
  • Oversee rate card administration in the CRM.
  • Prepare small quotations for additional engineering services as required.
Qualifications:

Candidates should possess advanced proficiency in MS Word and Excel, demonstrating the ability to manage complex data and reporting tasks effectively.

About proAV:

proAV designs, integrates, and supports comprehensive technology solutions that encompass AV, unified communications, and beyond. We provide end-to-end services and round-the-clock support to facilitate global collaboration and enhance communication.

Our reputation as a leading international delivery and support operation in the AV industry is built on our successful completion of over 700 projects worldwide, addressing the challenges of a globalized marketplace.

From our state-of-the-art Customer Services Centre, our dedicated teams ensure the management, monitoring, and protection of our clients' critical AV systems 24/7.

Commitment to Equality, Diversity & Inclusion:

proAV Limited is an equal opportunity employer, dedicated to fostering an inclusive culture for all employees and job applicants. We do not tolerate discrimination of any kind and are committed to supporting the professional development of our team through various training and mentorship programs.

We also prioritize work-life balance through our family-friendly policies and practices.

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