Current jobs related to Customer Service Administrator - Thorpe End - Howells Solutions Limited

  • Customer Service Administrator

    1 month ago

    Thorpe End, United Kingdom CV-Library Full time

    Customer Service Administrator - Complaints Based in Norwich Full Time, Permanent Salary: £24,500 We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich. It will be your responsibility to liaise with residents to resolve complaints...

  • Customer Service Administrator

    1 month ago

    Thorpe End, United Kingdom Howells Solutions Limited Full time

    Customer Service Administrator - ComplaintsBased in NorwichFull Time, PermanentSalary: £24,500We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich. It will be your responsibility to liaise with residents to resolve complaints and prevent...

  • Customer Service Administrator

    2 months ago

    Thorpe End, United Kingdom Howells Solutions Limited Full time

    Customer Service Administrator - ComplaintsBased in NorwichFull Time, PermanentSalary: 24,500We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich. It will be your responsibility to liaise with residents to resolve complaints and prevent and...

  • Customer Service Coordinator

    1 month ago

    Thorpe End, United Kingdom Howells Solutions Limited Full time

    Customer Service AdministratorWe are seeking a skilled and proactive Customer Service Administrator to join our team in Norwich. As a key member of our customer service team, you will be responsible for resolving complaints and preventing dissatisfaction among our residents.Key Responsibilities:Investigate and register all complaints, reporting in accordance...

  • Customer Service Coordinator

    1 month ago

    Thorpe End, United Kingdom Howells Solutions Limited Full time

    Customer Service AdministratorWe are seeking a skilled and proactive Customer Service Administrator to join our team in Norwich. As a key member of our customer service team, you will be responsible for resolving complaints and preventing dissatisfaction among our residents.Key Responsibilities:Investigate and register all complaints, reporting in accordance...

  • Customer Service Administrator

    1 month ago

    Holt End, United Kingdom CV-Library Full time

    Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch. The main objective of this role is to provide excellent customer service to internal and external customers. This is a full-time permanent role the hours are 9-5pm. This growing company are based in Redditch...

  • Customer Service Administrator

    4 weeks ago

    Holt End, United Kingdom Pertemps Redditch Commercial Full time

    Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch. The main objective of this role is to provide excellent customer service to internal and external customers. This is a full-time permanent role the hours are 9-5pm. This growing company are based in Redditch...

  • Porter - Customer Service and Facilities Assistant

    2 months ago

    Thorpe, United Kingdom Chartwells - Independent Full time

    About the RoleWe are seeking a dedicated and customer-focused Porter to join our team at Chartwells - Independent. As a Porter, you will play a vital role in maintaining the high standards of customer care and cleanliness in our operations.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our clients, ensuring their needs are met...

  • Porter - Customer Service and Facilities Assistant

    4 weeks ago

    Thorpe, United Kingdom Chartwells - Independent Full time

    About the RoleWe are seeking a dedicated and customer-focused Porter to join our team at Chartwells - Independent. As a Porter, you will play a vital role in maintaining the high standards of customer care and cleanliness in our operations.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our clients, ensuring their needs are met...

  • Financial Planning Administrator

    4 months ago

    Mile End, United Kingdom Service Service Full time

    My client is a successful Independent Financial Advice Practice with offices throughout East Anglia with over a billion, funds under management.My clients are a sizeable group with over seventy employees but remain a small and personable collective of likeminded professionals who really care about the clients they service.I am currently looking to recruit an...

  • Repairs Administrator

    1 month ago

    Thorpe, United Kingdom CV-Library Full time

    Repairs Administrator We are looking for an experienced administrator to support the repair works. You will have experience of managing multiple workflows, strong organisational and communication skills. Ability to investigate problems and understand technical information. Process orders, provide coasting quotations, liaise with customer and engineers. You...

  • IT Service Desk Administrator

    5 months ago

    Bourne End, United Kingdom Everyday Loans Full time

    **IT Service Desk Administrator - Join Our Team!** Are you an IT enthusiast looking for a new opportunity to grow your career? Do you have a passion for providing exceptional technical support and customer service and solving IT and system issues? We may have the role for you! Everyday Loans is currently recruiting an IT Service Desk Administrator. If you...

  • Customer Service Representative

    7 days ago

    Hedge End, Hampshire, United Kingdom V3 Recruitment Full time

    We are seeking a talented Aftersales Contact Advisor to join our successful Aftersales Contact team in a dynamic environment. The main objective of the role is to maintain a friendly and efficient customer interface for service work.Key Responsibilities:Manage inbound service and maintenance bookingsMake outbound calls to existing customers to ensure high...

  • Customer Service Representative

    7 days ago

    Hedge End, Hampshire, United Kingdom V3 Recruitment Full time

    We are seeking a talented Aftersales Contact Advisor to join our successful Aftersales Contact team in a dynamic environment. The main objective of the role is to maintain a friendly and efficient customer interface for service work.Key Objectives:Responsibility for inbound service and maintenance bookingMaking outbound calls to existing customersProducing...

  • Export Administrator

    5 months ago

    Thorpe Hamlet, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Export Administrator for a busy well established Freight Forwarder. The company is based in the Thorpe, Surrey area. **Primary Duties & Responsibilities: - ** - Full Administration support to a busy Export department - Booking in air, ocean and road pre-alerts - Tracking shipments - Updating in-house computer...

  • Porter - Customer Service Expert

    7 days ago

    Thorpe, United Kingdom Chartwells - Independent Full time

    We are seeking a dedicated and customer-focused Porter to contribute to the smooth operation of Chartwells. As a key member of our team, you will be responsible for maintaining high standards of customer care and cleanliness.Your key responsibilities will include:Assisting in keeping public areas clean and tidySupporting housekeeping, restaurant, and...

  • Financial Planning Coordinator

    4 weeks ago

    Mile End, United Kingdom Service Service Full time

    Job Title: Financial Planning AdministratorWe are seeking an experienced Financial Planning Administrator to join our team at Service Service. As a key member of our team, you will play a vital role in supporting our Independent Financial Advisers in providing exceptional client services.About the RoleThe successful candidate will be responsible for...

  • Financial Planning Coordinator

    4 weeks ago

    Mile End, United Kingdom Service Service Full time

    Job Title: Financial Planning AdministratorWe are seeking an experienced Financial Planning Administrator to join our team at Service Service. As a key member of our team, you will play a vital role in supporting our Independent Financial Advisers in providing exceptional client services.About the RoleThe successful candidate will be responsible for...

  • Customer Service and Account Manager

    2 months ago

    Rivenhall End, United Kingdom Alexander Knight Recruitment Full time

    Customer Account ManagerWe are seeking a dedicated professional to join our team as a Customer Account Manager. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers.Key Responsibilities:Client Communication: Respond to client inquiries and issues...

  • Customer Service and Account Manager

    2 months ago

    Rivenhall End, United Kingdom Alexander Knight Recruitment Full time

    Customer Account ManagerWe are seeking a dedicated professional to join our team as a Customer Account Manager. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers.Key Responsibilities:Client Communication: Respond to client inquiries and issues...

Customer Service Administrator

2 months ago

Thorpe End, United Kingdom Howells Solutions Limited Full time

Customer Service Administrator - Complaints
Based in Norwich
Full Time, Permanent
Salary: £24,500

We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich. It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently.

Key responsibilities include:

Customer Care and Dis-satisfaction response
Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
Investigate, register all complaints and report in accordance with company and client procedures.
Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.Key Experience

Experience of working within a customer services / complaints handling environment is essential
Previous experience of working with a housing builder is desirable
Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

For your chance of securing this fantastic role please apply online now or call Meg on (phone number removed) for more info