Customer Insights Senior Manager

3 days ago

London, Greater London, United Kingdom Amazon Full time

{"h3": "Senior Customer Journey Insights Manager Role at Amazon", "p": "At Amazon, we're seeking a Senior Customer Journey Insights Manager to join our global team focused on enhancing the customer experience across all Amazon products and services.

As a trusted advisor to the business, you'll own and deliver multiple end-to-end research projects globally each year, working closely with various business and stakeholder groups. Your expertise in quantitative research will drive impactful customer experience enhancements, and you'll influence our service roadmap for India and beyond.

Key Responsibilities:

* Plan, scope, and prioritize customer research studies, working backwards from customer needs to identify areas for improvement.
* Own and execute end-to-end customer research studies, including study design, fieldwork, analysis, recommendations, reporting, and presentation of results to senior management.
* Build and continuously improve processes to gather customer insights and optimize efficiencies.
* Work cross-functionally with peers and other research teams to align on methodologies, insights, and prioritize change needed to our customer experience.

Basic Qualifications:

* Master's degree or equivalent
* Advanced degree in a relevant field (e.g., MBA, MSc in Statistics or Maths, MS in Market Research)
* Fluency in English (speak and write with high proficiency)
* Professional experience in areas such as internet, retail, consumer goods, or research firms, with a minimum of 6+ years' experience leading quantitative customer research projects.

Preferred Qualifications:

* Retail/E-commerce research experience in a global context
* Quantitative research experience in study design, survey execution, and analysis
* Familiarity with qualitative research, particularly study design, data analysis, and reporting
* Strong analytical skills, excellent attention to detail, and good business judgment
* Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
* Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
* Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports
* Ability to travel
"}

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