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Senior Customer Insights Manager

2 months ago

London, Greater London, United Kingdom British Heart Foundation Full time
About the Role

We are seeking a highly skilled Senior Customer Research Executive to join our Customer Insight and Analysis team at the British Heart Foundation. As a key member of our team, you will play a critical role in championing the voice of our customers and ensuring their needs and expectations are understood and met.

Key Responsibilities
  • Develop and implement insight plans to inform business decisions and drive growth
  • Manage research projects, including data analysis and reporting, to deliver actionable insights to internal stakeholders
  • Collaborate with cross-functional teams to develop and implement research strategies
  • Manage projects outsourced to external research agencies, including procurement, project management, and quality assurance
  • Stay up-to-date with the latest research methodologies and tools to ensure the highest quality insights
Requirements
  • Proven experience in market research and analysis, with a strong understanding of qualitative and quantitative research methodologies
  • Excellent communication and project management skills, with the ability to work effectively with stakeholders at all levels
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings in a clear and concise manner
  • Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Strong attention to detail, with a focus on delivering high-quality insights and reports
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. As a member of our team, you will have the opportunity to work on a wide range of projects and contribute to the development of our organization.

We are committed to creating an inclusive and diverse work environment, where all employees feel valued and supported. We believe in the importance of equality, diversity, and inclusion, and are committed to promoting these values in all aspects of our work.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.