Customer Insights Senior Manager

1 month ago


London, Greater London, United Kingdom Simply Business Full time
About the Role

We are seeking a highly skilled Senior Insight Manager to join our Customer Insights team at Simply Business. As a key member of our global Customer Experience function, you will play a critical role in driving business decisions through rich customer insights and actionable recommendations.

Key Responsibilities
  • Lead the strategic development and practical management of complex Insight Programmes, from identifying business needs to research design, implementation, and analysis.
  • Ensure timely and effective communication of customer insights and recommendations to empower employees across the organization to make informed business decisions.
  • Proactively address emerging business challenges, support the longer-term customer strategy, and prepare the business for evolving customer needs.
Requirements
  • Advanced quantitative and qualitative research and project management skills.
  • Proven track record of interpreting data and information to craft strong insights and translate them into actionable business recommendations.

What We Offer

As a Senior Insight Manager at Simply Business, you will have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our customers' experiences.



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