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Customer Insights Manager
2 months ago
Arthur Recruitment is partnering with a General Insurer to find a Customer Insights Manager to join their Customer Journey team. This is a full-time, permanent position with a hybrid work arrangement (2 days in the office).
The ideal candidate will have a strong background in customer experience and insights, with experience in the insurance industry. Key responsibilities include:
- Developing and implementing customer journey strategies
- Providing data-driven insights to inform business decisions
- Collaborating with senior leadership to drive customer-centric initiatives
- Building and maintaining dashboards and data tracking systems
Requirements include:
- At least 5 years of experience in a customer experience or insights role
- Insurance industry experience, preferably in general insurance
- CX recognized qualification
- Team management experience is a plus