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Customer Insights Manager

2 months ago


London, Greater London, United Kingdom Arthur Recruitment Full time

Arthur Recruitment is partnering with a General Insurer to find a Customer Insights Manager to join their Customer Journey team. This is a full-time, permanent position with a hybrid work arrangement (2 days in the office).

The ideal candidate will have a strong background in customer experience and insights, with experience in the insurance industry. Key responsibilities include:

  • Developing and implementing customer journey strategies
  • Providing data-driven insights to inform business decisions
  • Collaborating with senior leadership to drive customer-centric initiatives
  • Building and maintaining dashboards and data tracking systems

Requirements include:

  • At least 5 years of experience in a customer experience or insights role
  • Insurance industry experience, preferably in general insurance
  • CX recognized qualification
  • Team management experience is a plus