Customer Insights Manager
3 days ago
CUSTOMER INSIGHTS MANAGER
UP TO £70,000
LONDON
Harnham is seeking a Customer Insights Manager to join a well-known financial services business. The successful candidate will be responsible for building a new function within the company, focusing on turning customer experience measurement into a science.
THE ROLE:
The Customer Insights Manager will:
- Conduct research to provide insights and analysis to the wider business, supporting the optimization of customer journeys.
- Analyze quantitative and qualitative data across Speech Analytics and VoC for customers.
- Identify key customer pain points and develop reports to track groupwide actions to resolve them.
- Define customer value principles to support the development of customer experiences.
- Lead and hire for a team of CX professionals.
YOUR SKILLS AND EXPERIENCE:
The ideal candidate will have:
- Proven experience in delivering CX improvement initiatives.
- Excellent experience telling stories with data.
- Customer-focused projects such as VoC projects.
- Mixed-methods research experience.
- Experience managing change.
- Managing/mentoring teams.
HOW TO APPLY:
Register your interest by sending your CV via the apply link on this page.
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