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Customer Insights Manager

2 months ago

London, Greater London, United Kingdom Match Digital Full time

{"h1": "Customer Insights Manager", "p": "At Match Digital, we are seeking a highly skilled Customer Insights Manager to join our team. As a key member of our organization, you will be responsible for driving customer-centricity across all touchpoints, ensuring seamless personalized shopping experiences for our 29 million international shoppers.

Key Responsibilities:

* Develop a deep understanding of customer needs and expectations through research and insights
* Collaborate with global teams to propose improvements across digital and physical customer touchpoints
* Lead research projects, interpreting findings to inform decision-making processes
* Work with cross-functional teams to identify and address customer pain points
* Define targets for experience metrics
* Develop customer experience insights and create a single customer view

Requirements:

* Experience in a Customer Insights role within a well-known international consumer organization
* Advanced knowledge of research methodologies and experience planning, briefing, and analyzing research projects
* Passion for CX and ability to empathize with users and understand their motivations and pain points
* Proven experience introducing best practice in CX insights into a developing CX function
* Analytical mindset with ability to make data-driven decisions and deliver structured reporting to senior stakeholders

What We Offer:

* Competitive salary and bonus structure
* Comprehensive benefits package including private healthcare and medical cashback plan
* Perkbox and Virgin gym membership
* 25 days holiday + bank holidays and additional days off for moving, weddings, and charity/community days

If you are a motivated and experienced professional looking to drive customer-centricity and deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity.", "h2": "About Us", "p": "Match Digital specializes in connecting talented individuals with businesses in the digital, tech, media, and marcomms industries. We are passionate about delivering seamless personalized shopping experiences and are committed to customer-centricity.", "h2": "How to Apply", "p": "If you are interested in this opportunity, please submit your application through our website.", "ul": [{"li": "Experience in a Customer Insights role within a well-known international consumer organization"}, {"li": "Advanced knowledge of research methodologies and experience planning, briefing, and analyzing research projects"}, {"li": "Passion for CX and ability to empathize with users and understand their motivations and pain points"}, {"li": "Proven experience introducing best practice in CX insights into a developing CX function"}, {"li": "Analytical mindset with ability to make data-driven decisions and deliver structured reporting to senior stakeholders"}]}