Customer Insights Manager

2 weeks ago

London, Greater London, United Kingdom Match Digital Full time
Customer Insights Manager

Match Digital is seeking a seasoned Customer Insights Manager to drive customer-centricity across our client's global operations. As a key member of our team, you will be responsible for developing and implementing customer insights strategies that inform business decision-making and drive loyalty, satisfaction, and revenue growth.

About the Role

The ideal candidate will have a proven track record in customer insights, research methodologies, and data-driven decision-making. You will work closely with cross-functional teams to develop research briefs, lead research projects, and interpret findings to inform business strategies. Your expertise will be essential in identifying and addressing customer pain points, developing customer experience frameworks, and driving business performance.

Key Responsibilities
  • Develop and implement customer insights strategies to inform business decision-making
  • Lead research projects, including developing research briefs, planning, and analyzing research findings
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Develop customer experience frameworks to inform business strategies
  • Drive business performance through data-driven decision-making
Requirements
  • Proven experience in customer insights, research methodologies, and data-driven decision-making
  • Advanced knowledge of research methodologies (quant and/or qual) and experience planning, briefing, and analyzing research projects
  • Passion for customer-centricity and ability to empathize with users and understand their motivations and pain points
  • Proven experience introducing best practice in CX insights into a developing CX function
  • Analytical mindset with the ability to make data-driven decisions and deliver structured reporting to senior stakeholders
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading digital agency and contribute to high-profile client projects
  • Collaborative and dynamic work environment
  • Professional development opportunities

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