Participation Tracking Specialist

2 weeks ago

Chelmsford, Essex, United Kingdom Essex County Council Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our Participation Tracking Team as a Participation Tracking Officer. This is a fixed-term contract opportunity for a period of 2 years.

About the Role

The Participation Tracking Team works to prevent long-term disengagement of young people from education, training, and the workplace. As a Participation Tracking Officer, you will be responsible for confirming and recording the education, employment, or training status of young people resident in Essex, in compliance with the Local Authorities' statutory responsibility for monitoring and reporting on Raising of Participation.

Key Responsibilities
  • Confirm and record the education, employment, or training status of young people resident in Essex, in compliance with the Local Authorities' statutory responsibility for monitoring and reporting on Raising of Participation.
  • Handle a high volume of inbound and outbound calls.
  • Contribute to the follow-up of young people identified as NEET, maintaining currency of data to enable referrals across the Skills team to contribute to the best overall outcome for young people resident in Essex.
  • Ensure compliance with data recording legislation and guidance, and accurately capture and record data in compliance with set performance indicators.
  • Work collaboratively with stakeholders to define requirements and achieve timely collection of data and delivery of statutory reporting.
  • Provide departmental advice and guidance to stakeholders and partners, in respect of tracking young people identified as NEET.
  • Deliver high levels of customer service, ensuring consistency and adherence to designed outcomes and agreed service levels.
  • Maintain individual caseloads, regular cross-border checks, and referrals with Local Authorities, utilizing a creative approach to tracking methods.
  • Work in partnership with TPS and Youth Service colleagues to support the progression into EET for those with identified special educational needs.
Requirements
  • Education to RQF Level 2 (GCSE) or equivalent by experience.
  • Ability to develop skills and experience within the role.
  • Working knowledge of locality support availability within Essex.
  • Experience of data input and translating outputs into management information, with working knowledge of data protection policies and procedures.
  • Understanding of the needs of young people identified as NEET.
  • Highly effective interpersonal and communication skills, acting as the first point of contact for young people, parents, and outside agencies, and able to confidently liaise with senior leaders across a variety of education settings.
  • Experience of working collaboratively to achieve joint outcomes, with evidence of managing own workload.
  • Experience of a solution-based approach, reflective of statutory reporting requirements.
About Us

Essex County Council is proud to be a Disability Confident Leader and is committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We are also committed to interview all veterans and care leavers who meet the minimum requirements of the role for which they are applying.

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