Participation Tracking Officer

6 days ago

Chelmsford, Essex, United Kingdom Essex County Council Full time
Job Title: Participation Tracking Officer

Essex County Council is seeking a highly skilled and motivated individual to join our Participation Tracking Team as a Participation Tracking Officer.

About the Role:

The Participation Tracking Team works to prevent long-term disengagement of young people from education, training, and the workplace. As a Participation Tracking Officer, you will be responsible for confirming and recording the education, employment, or training status of young people resident in Essex, in compliance with the Local Authorities' statutory responsibility for monitoring and reporting on Raising of Participation.

Key Responsibilities:
  • Confirm and record the education, employment, or training status of young people resident in Essex.
  • Handle a high volume of inbound and outbound calls.
  • Contribute to the follow-up of young people identified as NEET, maintaining currency of data to enable referrals across the Skills team.
  • Ensure compliance with data recording legislation and guidance, accurately capturing and recording data in compliance with set performance indicators.
  • Work collaboratively with stakeholders to define requirements and achieve timely collection of data and delivery of statutory reporting.
  • Provide departmental advice and guidance to stakeholders and partners on tracking young people identified as NEET.
  • Deliver high levels of customer service, ensuring consistency and adherence to designed outcomes and agreed service levels.
  • Maintain individual caseloads, regular cross-border checks, and referrals with Local Authorities, utilizing a creative approach to tracking methods.
  • Work in partnership with TPS and Youth Service colleagues to support the progression into EET for those with identified special educational needs.
Requirements:
  • Education to RQF Level 2 (GCSE) or equivalent by experience.
  • Ability to develop skills and experience within the role.
  • Working knowledge of locality support availability within Essex.
  • Experience of data input and translating outputs into management information, with a working knowledge of data protection policies and procedures.
  • Understanding of the needs of young people identified as NEET.
  • Highly effective interpersonal and communication skills, acting as the first point of contact for young people, parents, and outside agencies, and able to confidently liaise with senior leaders across a variety of education settings.
  • Experience of working collaboratively to achieve joint outcomes, with evidence of managing own workload.
  • Experience of a solution-based approach, reflective of statutory reporting requirements.
Why Essex?

Essex County Council has a location to be proud of, with a diverse range of communities and opportunities. Our team is committed to making a positive impact on the lives of young people in Essex, and we are looking for someone who shares our passion and values.

We are proud to be a Disability Confident Leader and are committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We are also committed to interview all veterans and care leavers who meet the minimum requirements of the role for which they are applying.

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