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AV Support Specialist

2 months ago

SunburyonThames, Surrey, United Kingdom Blupace Limited Full time

Why join us?

Blupace Limited is a premier IT development firm dedicated to the continuous enhancement of its operations. Established in 2008, our company has grown to employ over 160 professionals across more than four countries. We specialize in delivering cutting-edge software solutions tailored for businesses of various sizes, focusing on Web & Mobile Applications, e-commerce platforms, data analytics, field services, and more. Our passion lies in crafting innovative technological solutions that create a significant impact. With our extensive expertise, we are equipped to provide customized solutions for your specific industry needs. Our team is committed to delivering exceptional service and is always exploring new avenues to enhance our offerings. We operate in multiple regions, including the UK, France, Germany, and Belgium.

Where you'll be working:

We are seeking an AV Support Specialist.

This position is office-based.

There may be occasional travel required.

Key Responsibilities:


• Oversee onsite AV Technical Management, including the setup and installation of AV equipment such as Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams.


• Conduct routine testing and troubleshooting for projectors, microphones, speakers, amplifiers, and LCD/Plasma displays.


• Perform preventative maintenance to address issues or direct them to the appropriate vendor or manufacturer.


• Collaborate with AV equipment manufacturers for solutions or workarounds as necessary.


• Assist in company meetings and events that require AV infrastructure support (audio, video conferencing, webcasting, visual display, or projection).


• Engage with the client Customer Help Desk ticketing system to address end-user requests.


• Manage the setup and dismantling of all onsite meetings.


• Conduct daily system checks to ensure equipment and room functionality.


• Responsible for escalating complex issues to management for resolution.


• Perform remote testing for local and regional offices.


• Manage and configure Polycom AV equipment.


• Experience in videoconferencing, including operation, call setup, and equipment management.


• Establish and test individual and group videoconferencing sessions, providing meeting support and advising users on optimal connection types.

Skills and Qualifications:


• Strong communication skills and the ability to interact effectively with employees, clients, and colleagues at all organizational levels.


• Ensure the operational readiness of all dedicated audio-visual and video production environments.


• Ability to work independently and meet deadlines effectively.


• Proficient knowledge of Windows-based devices.


• Capable of managing multiple tasks with shifting priorities.


• Excellent organizational skills and meticulous attention to detail.


• Strong verbal and written communication skills, with a demonstrated focus on customer service.

Compensation and Benefits:

We offer a competitive salary along with a comprehensive benefits package. Blupace Limited is dedicated to fostering a diverse, inclusive, and collaborative work environment—one where we can be ourselves and succeed based on merit. We believe that such an environment allows ideas to flourish, and when balanced with a healthy dose of enjoyment, it ensures our team members thrive and grow.