Technical Support Specialist

24 hours ago

SunburyonThames, Surrey, United Kingdom Mulberry Recruitment Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Handle customer requests and provide technical support via various channels, including email, phone, and live chat.
  • Resolve technical issues and provide solutions to customers in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and improve customer satisfaction.
  • Stay up-to-date with product knowledge and technical developments to provide accurate and effective support.
  • Develop and maintain a high level of technical expertise to ensure excellent customer support.

Requirements:

  • Fluency in German and English.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills and knowledge of IT systems and software.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development.

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