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Scheduled Care Operations Manager
3 months ago
Position Overview
An exciting and rewarding permanent position has become available within the Scheduled Care Directorate at Hywel Dda University Health Board.
The successful candidate will engage with the Trauma & Orthopaedics department and will report directly to the Service Delivery Manager. This role necessitates frequent travel across multiple hospital locations to provide support to clinical teams, clinical services, and administrative functions.
Key Responsibilities
The primary responsibilities for this role include:
- Assisting the Service Delivery Manager in overseeing workforce management, waiting list administration, performance metrics, procurement, financial oversight, and quality assurance.
- Actively participating in initiatives aimed at service enhancement and operational improvements.
The ideal candidate will possess recent experience in a relevant management or leadership development program, along with a proven track record in a managerial capacity within the NHS. The ability to thrive in high-pressure environments and effectively prioritize competing demands is essential. A collaborative spirit and the capability to work alongside senior management and clinical personnel are crucial.
The individual in this role is expected to exhibit strong leadership qualities and foster productive relationships with clinicians, nursing staff, allied health professionals, administrative teams, and management across the Health Board and the broader NHS network.
About Hywel Dda University Health Board
Hywel Dda University Health Board is responsible for planning and delivering NHS healthcare services to the populations of Carmarthenshire, Ceredigion, Pembrokeshire, and surrounding areas. Our dedicated workforce of 11,000 provides a comprehensive range of services, including primary care, community health, hospital care, mental health, and learning disabilities support to approximately 384,000 individuals across a significant portion of Wales.
Our services are delivered through:
- Four main hospitals: Bronglais General, Glangwili General, Prince Philip, and Withybush General.
- Seven community hospitals located in various regions.
- A network of general practices, dental practices, community pharmacies, and specialized services.
We are committed to enhancing patient and service user experiences through bilingual communication. We encourage applications from individuals who can communicate in Welsh, although support and training are available for those who wish to develop their language skills.
Job Responsibilities
A comprehensive job description and person specification can be found in the supporting documents.
Qualifications & Knowledge
Essential:
- Degree-level education or equivalent experience.
- Master's degree or evidence of continuous professional development at a master's level.
- Recent involvement in relevant management or leadership training.
- Thorough understanding of critical factors influencing healthcare provision, NHS strategies, local health economy challenges, and performance management frameworks.
Desirable:
- Leadership or management qualifications.
- Insight into service modernization and redesign opportunities.
- Knowledge of legal obligations, NHS policies, and governance requirements.
Experience
Essential:
- Demonstrated managerial experience within the NHS.
- Collaboration within a multi-professional team.
- Experience in managing continuous improvement and change initiatives in complex settings.
- Negotiation experience on detailed matters.
- Staff management experience, including engagement with trade unions.
- Proven ability in staff and budget management.
Desirable:
- Experience in service planning considering multifaceted information.
- Management experience within clinical teams.
- Familiarity with project management methodologies.
- Experience in a multi-agency environment.
Language Skills
Desirable:
- Welsh language proficiency (Level 1).
