Front Office Coordinator

3 weeks ago

Derby, Derby, United Kingdom JLL Full time

JLL empowers you to shape a brighter way .

At JLL and JLL Technologies, we are at the forefront of transforming the real estate landscape for a better future by integrating top-tier services, consultancy, and technology for our clients. We are dedicated to attracting the most skilled and talented individuals, providing them with the tools to flourish, cultivate meaningful careers, and discover a sense of belonging. Whether you possess extensive experience in commercial real estate, technical trades, or technology, or are eager to leverage your relevant skills in a new sector, we invite you to explore this opportunity as we work together to create a brighter path ahead.

Role Overview

We are seeking a highly motivated and enthusiastic team player with exceptional attention to detail. The primary objective of this position is to establish a cohesive and visual point of contact for client visitors and employees, serving as the main interface between internal stakeholders and clients. You will deliver services to the highest standards while embodying the values of both the client and JLL in your appearance, presentation, and demeanor.

You will take charge of managing the front-of-house experience, assisting in the orientation and integration of new and visiting staff, and supporting the facilities management team in creating an exceptional workplace atmosphere. Additionally, you will provide essential support for business-related events and community initiatives.

In this role, your people-centric skills will be crucial, including strong stakeholder management, relationship building, continuous engagement, and effective communication. Your proactive approach to addressing queries and resolving issues will be fundamental to your success.

Key Responsibilities:

Customer Service:

  • Welcome, assist, and direct candidates, new hires, visitors, and the general public to the appropriate personnel.
  • Manage and relay telephone, email, and other inquiries.
  • Oversee the administration of parking spaces for visitors and employees as needed.
  • Coordinate transportation arrangements for client staff and visitors upon request.
  • Schedule onsite meeting rooms and hospitality in accordance with client requests and site procedures.

Health, Safety & Security:

  • Collaborate with site management and security personnel.
  • Conduct health, safety, and environmental inductions.
  • Maintain a high level of security awareness and knowledge of emergency evacuation protocols, as well as procedures for visits from local authorities.
  • Issue ID and access badges for new hires, vendors, and visitors, maintaining accurate records.
  • Monitor and manage office and badge supplies in line with agreed stock levels.
  • Keep the security sign-in log updated.
  • Conduct site inductions for new starters and serve as the first point of contact for any concerns raised.
  • Understand and actively support JLL's Quality Management program.

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table.

JLL Privacy Notice

Jones Lang LaSalle (JLL), along with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and retain it for as long as necessary for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details, please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

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