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Client Relations Specialist

3 months ago

Nelson, Lancashire, United Kingdom Daisy Communications Full time

Exciting Career Opportunity

Company: Daisy Communications

Compensation: £22,308.00

Work Schedule: 8:30/9:00-5:00/5:00 hours

  • Deliver exceptional service to fulfill client expectations
  • Spot potential growth avenues and connect with sales teams as necessary
  • Recognize and address procedural challenges
  • Foster customer loyalty and minimize attrition
  • Establish robust relationships with clients and both internal and external stakeholders
  • Provide precise information to build client trust
  • Meet organizational goals and performance metrics
  • Thoroughly document client interactions
  • Manage client escalations with assurance
  • Remain alert for fraudulent activities
  • Comply with security and organizational policies
  • Adhere to health and safety standards

Required Qualifications

  • Experience in a dynamic service environment
  • Proficient in Microsoft Office Suite
  • Adept at data analysis and issue ownership
  • Strong inquiry and listening abilities
  • Positive demeanor and adaptable work approach
  • Logical reasoning to meet client needs
  • Outstanding communication and problem-resolution skills

Additional Insights

  • Become part of a leading UK Telecoms organization
  • Benefits include a generous holiday allowance, professional growth opportunities, and discounts
  • Additional perks such as a holiday purchase scheme, referral bonuses, and more