Commercial Account Manager

1 week ago

Ashley, United Kingdom Food Alert Ltd Full time
About Food Alert Ltd

Food Alert Ltd is a leading consultancy specializing in food safety and compliance solutions for the hospitality industry. Our team of experts works with top-tier clients to provide comprehensive solutions for managing food safety and compliance.

Job Summary

We are seeking a highly skilled Commercial Account Manager to join our Product Data team. The successful candidate will be responsible for managing and growing client relationships by selling our industry-leading enterprise product information management systems. This role is pivotal in driving business growth through effective account management and sales efforts.

Key Responsibilities
  • Manage high-profile enterprise and smaller client accounts from a commercial perspective.
  • Assist in the commercial aspects of client contract reviews and new work requests.
  • Schedule and lead regular business review meetings with key clients, documenting action points and ensuring follow-ups.
  • Collaborate with the Technical Account Manager to align on client needs.
  • Ensure client contracts and service level agreements (SLAs) are commercially viable and attractive.
Sales and Business Development
  • Generate sales within existing client accounts through upselling and cross-selling opportunities.
  • Progress sales opportunities from both inbound leads and self-generated outbound activities.
  • Communicate client needs and demands to relevant internal teams.
  • Identify and pursue opportunities to expand business with existing clients.
  • Support the Product Data team with commercial queries, contract adjustments, and proposals.
  • Collaborate with the Hospitality Compliance Sales Team on business development for existing and prospective clients.
  • Partner with the Food Alert Marketing team to enhance market positioning and increase lead generation.
  • Build and maintain strong client relationships, specializing in enterprise-level business requirements.
  • Deliver product demonstrations and attend sales meetings as needed.
  • Attend industry conferences, meetings, and events to promote our Product Data services and brands.
  • Stay informed about market trends and competitor activities to ensure competitive positioning.
Requirements
  • Proven experience in software sales, with a strong track record in enterprise-level software sales.
  • Expertise in product information management systems, with in-depth knowledge of PIM systems and the ability to translate technical features into client benefits.
  • Proficiency in MS Office, with skills in Excel, Word, and Outlook for data management, reporting, and communication.
  • Attention to detail and organization, with the ability to ensure accuracy in contracts, proposals, and client interactions.
  • Effective communication, with clear and persuasive written and verbal communication skills.
  • Interpersonal and time management skills, with the ability to handle multiple priorities and work effectively with diverse teams.
  • Cross-department collaboration, with the ability to work with internal teams to ensure alignment and effective communication.
  • Collaborative and proactive approach, with a focus on identifying improvements and sharing best practices.
  • Adaptable and deadline-focused, with the ability to respond to change and meet deadlines.
  • Positive and results-driven, with a consistent focus on achieving goals and delivering results.
What We Offer
  • A competitive salary and professional development opportunities.
  • A benefits package, including pension contributions.
  • 25 days holiday plus three gift days at Christmas.
  • Company team and social events.

We are committed to creating a positive and supportive work environment, where you can thrive and grow with our company. If you are a motivated and results-driven individual with a passion for sales and business development, we encourage you to apply for this exciting opportunity.

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