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Commercial Account Manager

2 months ago

Ashley, United Kingdom Food Alert Ltd Full time

Food Alert is a leading consultancy specialising in food hygiene and health & safety. We work with many high-profile hospitality clients including restaurant and pub groups, independent restaurants, and hotels.



If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Our compliance software is the most comprehensive platform available in the hospitality sector, covering every aspect of hygiene and safety with all our clients operating paper-free. This is supported by award-winning food data systems that manage information such as nutritional content and allergens.


We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment, and service excellence. We have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.


The Citation Group has grown rapidly over the past few years and have big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. It truly is a great place to work because the people we employ are fun, professional, and supportive.


The role

Join our dynamic Product Data team, where you will be responsible for managing and growing client relationships by selling our industry-leading enterprise product information management systems. Our software solutions, including the "Assure" platform, are designed to manage end-to-end product information, such as nutritional and allergen data, for top-tier clients like Starbucks, Mitchells & Butlers, Greene King, Azzurri Group, and JD Wetherspoon. This role is pivotal in driving business growth through effective account management and sales efforts, particularly within large pub groups, casual dining businesses, coffee chains, and grocery retailers.


Commercial Account Management:

  • Manage high-profile enterprise and smaller client accounts from a commercial perspective.
  • Assist in the commercial aspects of client contract reviews and new work requests.
  • Schedule and lead regular business review meetings with key clients, documenting action points and ensuring follow-ups.
  • Collaborate with the Technical Account Manager to align on client needs.
  • Ensure client contracts and service level agreements (SLAs) are commercially viable and attractive.

Sales and Business Development:

  • Generate sales within existing client accounts through upselling and cross-selling opportunities.
  • Progress sales opportunities from both inbound leads and self-generated outbound activities.
  • Communicate client needs and demands to relevant internal teams.
  • Identify and pursue opportunities to expand business with existing clients.
  • Support the Product Data team with commercial queries, contract adjustments, and proposals.
  • Collaborate with the Hospitality Compliance Sales Team on business development for existing and prospective clients.
  • Partner with the Food Alert Marketing team to enhance market positioning and increase lead generation.
  • Build and maintain strong client relationships, specialising in enterprise-level business requirements.
  • Deliver product demonstrations and attend sales meetings as needed.
  • Attend industry conferences, meetings, and events to promote our Product Data services and brands.
  • Stay informed about market trends and competitor activities to ensure competitive positioning.


Who we are looking for

We're on the lookout for a dynamic and results-driven individual with a knack for software solutions. Your role will be a perfect blend of tech-savvy expertise and excellent salesmanship. If you're someone who thrives on diving into the technical nuances of software and can seamlessly translate that knowledge into compelling sales conversations, we want to hear from you.


The ideal candidate for this exciting opportunity is not just about making sales but is genuinely passionate about understanding the ins and outs of our software. Your technical acumen, combined with top-notch interpersonal skills, will be the winning formula.


  • Proven Experience in Software Sales: Strong track record in enterprise-level software sales, closing complex deals and driving revenue growth.
  • Expertise in Product Information Management Systems: In-depth knowledge of PIM systems, translating technical features into client benefits.
  • Proficiency in MS Office: Skilled in Excel, Word, and Outlook for data management, reporting, and communication.
  • Attention to Detail and Organization: Meticulous and highly organized, ensuring accuracy in contracts, proposals, and client interactions.
  • Effective Communication: Clear and persuasive in both written and verbal communication, adept at presenting ideas and leading discussions.
  • Interpersonal and Time Management Skills: Strong relationship-building abilities paired with efficient time management to handle multiple priorities.
  • Cross-Department Collaboration: Excellent at working with diverse teams, ensuring alignment and effective communication across departments.
  • Collaborative and Proactive: Team-oriented with a proactive approach to identifying improvements and sharing best practices.
  • Adaptable and Deadline-Focused: Flexible in responding to change while maintaining a strong commitment to meeting deadlines.
  • Positive and Results-Driven: Energetic and determined, consistently focused on achieving goals and delivering results.


What you’ll get from us

What you’ll receive from us:

  • A competitive salary and professional development opportunities, benefits package, pension contributions and more.
  • 25 days holiday plus three gift days at Christmas.
  • Company team and social events


Coming to work should never be a chore so we, and you, create an environment where you can be at your best. You will be surrounded by great people who care about what we do and have a true sense of purpose. We will continually stretch and grow you – you will never clock watch with us. We will trust you, rely on you and care about you.