Customer Service Representative

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Gregory Group Full time

Customer Service Operator

About the Role

We are seeking a highly skilled and customer-focused Customer Service Operator to join our team at ARR Craib Transport Ltd.

Key Responsibilities

  • Provide exceptional customer service and support to internal and external customers.
  • Process orders for transport and manage data entry into our Traffic Management System.
  • Manage key accounts and ensure service levels are achieved.
  • Communicate service issues directly with customers and agree on corrective action.
  • Liaise with internal and external customers and drivers on a daily basis.

Essential Skills

  • Experience in a similar role is advantageous.
  • Excellent communication and organisational skills.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail and ability to work independently.
  • MS packages including Word, Excel, PowerPoint, and Outlook.

Why Join Us?

  • Competitive salary range of £30,000 - £32,000 per annum.
  • Monday to Friday working hours with flexibility required.
  • Additional holiday purchasing scheme.
  • Retail discounts with Hapi.
  • Opportunity to develop your career within an expanding business.


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