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Team Leader

2 months ago

London, Greater London, United Kingdom Rank Group Full time
Job Summary

We are seeking a highly motivated and experienced Team Leader to join our Food and Beverage Operations team at Rank Group. As a Team Leader, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure the smooth operation of our food and beverage outlets.

Key Responsibilities
  • Lead by Example: Demonstrate a positive and can-do attitude, setting the tone for your team's performance and behavior.
  • Team Management: Supervise and motivate a team of hospitality professionals to achieve exceptional customer service standards and meet business objectives.
  • Customer Service: Ensure that all customers receive a high-quality dining experience, with prompt and courteous service.
  • Food and Beverage Quality: Maintain high standards of food and beverage quality, ensuring that all products meet our brand standards.
  • Inventory Management: Manage inventory levels and maintain a safe and sanitary work environment.
  • Training and Development: Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Problem-Solving: Identify and resolve problems promptly, ensuring minimal disruption to business operations.
Requirements
  • Essential Qualifications
    • Able to treat others with respect and dignity.
    • Knowledge of food and beverage quality standards.
    • Maintains a positive attitude in high-pressure situations.
    • Brings innovative ideas to improve customer satisfaction.
    • Steps forward to support colleagues when needed.
    • Ability to work independently and as part of a team.
    • Flexibility to work varied shifts, including weekends and bank holidays.
  • Preferred Qualifications
    • NVQ level 2 qualification in Hospitality.
    • Experience of leading a team in a hospitality environment.
What We Offer
  • Competitive Pay: £14.89 per hour + 10% premium pay for hours worked after midnight.
  • Paid Breaks: Regular breaks to ensure you stay refreshed and focused.
  • Employee Rewards: Access to our industry-leading Employee Rewards platform, offering savings on travel, restaurants, shopping, and more.
  • Discounts: 50% discount on food and soft drinks in all Rank venues.
  • Pension and Life Assurance: Comprehensive benefits package, including pension and life assurance.
  • Employee Assistance Programme: Access to confidential support and guidance.
  • Mental Health First Aiders: Support and resources to promote mental well-being.
  • Apprenticeship Opportunities: Chance to complete a funded apprenticeship and develop your skills.