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Guest Services Team Leader

3 months ago

Newport, Newport, United Kingdom The Celtic Collection Full time

JOB TITLE – Front Office Supervisor
DEPARTMENT – Front Office
RATE OF PAY – £12.00 per hour plus excellent benefits
CONTRACT TYPE – Full Time

OVERVIEW
Are you an experienced hospitality professional ready to step into the role of Front Office Supervisor?

WHAT WE ARE SEEKING ...
We are in search of a dynamic individual with a proactive approach who can effectively manage the daily operational challenges. Proven people management abilities are crucial, along with the capacity to motivate, organize, and lead a team. Familiarity with 'Opera' software is advantageous but not mandatory.
A genuine passion for the hospitality industry and a commitment to delivering exceptional service in a high-expectation environment are essential. Experience in the Rooms Division of the hospitality sector is required, preferably in a quality-focused, high-volume setting.

YOUR RESPONSIBILITIES ...
You will play a key role in supporting and enforcing departmental standards, ensuring that they are adhered to by the Front Office team during your shifts. Your focus will be on providing an unparalleled guest service experience from arrival to departure. You will also be responsible for ensuring that training aligns with resort standards and meets business needs.

BENEFITS OF WORKING WITH US ...
As a member of The Celtic Collection, you will enjoy a variety of exceptional perks, including complimentary parking during your shifts and lifestyle and retail discounts for you and your family.
We offer unique career development opportunities tailored to your individual journey, starting from your first day with personalized in-house training pathways. We are confident that you will find value in your experience with us.

ABOUT US ...
The Celtic Collection is a distinguished group of unique hotels and event venues located at the gateway to South Wales, built on the success of the Celtic Manor Resort, a premier business and leisure destination recognized as the Best UK Hotel for nine of the last ten years at the Meetings & Incentive Travel Awards.
As the host venue for significant events, including the NATO Summit and the Ryder Cup, the Celtic Manor Resort stands as one of Europe's premier destinations for luxury getaways, family vacations, special events, golfing retreats, and corporate gatherings. The resort features three championship golf courses, luxurious spas, exceptional conference facilities, and a range of team-building and family activities.
In addition to the five-star Resort Hotel, the Collection encompasses the historic Manor House, the stylish Coldra Court Hotel, ten luxury self-catering Hunter Lodges, and the convenient T? Hotel Magor. The Parkgate Hotel, with 170 bedrooms, opened in Cardiff city center in partnership with the Welsh Rugby Union, and a second T? Hotel opened at Milford Waterfront in collaboration with the Port of Milford Haven.
In September 2019, The Celtic Collection launched the International Convention Centre Wales (ICC Wales) in partnership with the Welsh Government.

RECRUITMENT INFORMATION
In the event of a high volume of applications, we reserve the right to close this campaign early.
In accordance with the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes applications from individuals of all ages.