Residential Support Officer
3 weeks ago
Temporary, Full Time
£29-£31hr via umbrella
Location: Braintree
We are looking for two dedicated Housing Options Officers to join a local council on a temporary basis.
This position is perfect for individuals with a background in housing services, dedicated to delivering customer-focused assistance to those encountering housing challenges.
The Role:As a Housing Options Officer, your responsibilities will include:
Providing frontline support and expert guidance to avert and alleviate homelessness.
Conducting assessments in accordance with the PtV11 Housing Act 1996, as amended.
Ensuring compliance with statutory requirements.
Key Responsibilities:
Deliver thorough advice on housing needs, both in person and via phone.
Participate in the duty rota and respond to urgent situations.
Work to prevent and relieve homelessness through various strategies, including negotiations and referrals.
Develop and oversee Personalised Housing Plans.
Assist clients in securing housing opportunities.
Collaborate with social care teams, health providers, landlords, and other organizations.
Conduct outreach initiatives and facilitate Housing Advice Surgeries.
Issue s184 decision letters within the required timeframes.
Essential Experience:
Strong interviewing and interpersonal abilities.
Excellent organizational and communication skills with a compassionate approach.
Proficient IT and letter-writing capabilities.
Experience in providing housing advice and engaging with various organizations.
Background in a housing service or related field.
Familiarity with issuing Personalised Housing Plans and drafting s184 decisions.
Willingness to work in the office initially, transitioning to a hybrid model thereafter.
Capability to manage your workload effectively and collaborate within a team.
Openness to conducting face-to-face interviews with individuals experiencing homelessness.
Desirable Qualifications:
Experience with Civica (Abritas).
Access to personal transport and a valid driving license.
Availability to commence work with minimal notice.
If this opportunity aligns with your skills and experience, we encourage you to consider applying.
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