Claims & Reinsurance Operations Product Manager
1 week ago
Hanson Lee is seeking an experienced Operations Product Manager to join our team and lead the development of our Claims & Reinsurance business processes. As a key member of our operations team, you will be responsible for establishing yourself as a product expert and go-to person for understanding the various Claims and Reinsurance Products.
Key Responsibilities:
- Tackle operational issues, mitigate risks, and seek opportunities for process improvement or automation, while staying updated on technical and regulatory changes affecting both areas.
- Oversee the sequencing of operational and IT updates within these areas, ensuring project outcomes align with goals, and orchestrating both teams' engagement in business-wide operational change.
- Continually monitor and update both Claims & Reinsurance business processes, ensuring they are evaluated regularly and adapted to reflect any changes as a result of IT initiatives.
- Work closely with the Head of Portfolio Strategy to ensure any initiatives in these areas align to the company's strategic objectives and the required prioritization has been applied.
- Help develop the newly created Product Management capability, with a focus on developing core competencies and cultivating a culture of continuous improvement.
- Undertake a continuous review of the existing products, identifying areas for improvement, and making recommendations to provide better outcomes for both the Claims and Reinsurance teams.
- Assist in troubleshooting and investigating operational issues that arise within both teams, helping propose and work through potential solutions.
- Proactively identify potential operational risks within both Claims and Reinsurance, ensuring all risks are monitored, actioned, and if possible mitigated.
- Work with both teams to analyze business processes and workflows identifying areas for improvement or automation.
- Familiarize yourself with technical and regulatory changes to understand how they might impact the Claims and Reinsurance landscape.
- Provide technical support to the business on behalf of both teams, including acting as a SME on projects, participating in workshops and contributing to project delivery as required.
- Build strong working relationships with key stakeholders across the business including but not limited to Operations, IT, Underwriting, Finance, Pricing, and Actuarial.
- Perform any required analysis to support and promote the funding of all discretionary initiatives on behalf of the Claims and Reinsurance teams.
- Oversee and assist in the monitoring and achievement of any project benefits from both the Claims and Reinsurance teams, confirming their alignment with the initial business case objectives.
- Facilitate the prioritization of all operational and IT changes within the Claims and Reinsurance business areas, by coordinating both business teams across large-scale transformation projects, handling small change service requests, and contributing to the ongoing development of data warehouses.
- Assist the Head of Portfolio Strategy with any ad-hoc requests when needed.
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