Product Manager

2 months ago

London, Greater London, United Kingdom Hanson Lee Full time
Job Description

Hanson Lee is seeking an experienced Operations Product Manager to join our team and lead the development of our Claims & Reinsurance products. As an Operations Product Manager, you will be responsible for establishing yourself as the product expert and go-to person for understanding the various Claims and Reinsurance Products.

Key Responsibilities:

  • Tackle operational issues, mitigate risks, and seek opportunities for process improvement or automation, while staying updated on technical and regulatory changes affecting both areas.
  • Oversee the sequencing of operational and IT updates within these areas, ensuring project outcomes align with goals, and orchestrating both teams' engagement in business-wide operational change.
  • Continually monitor and update both Claims & Reinsurance business processes, ensuring they are evaluated regularly and adapted to reflect any changes as a result of IT initiatives.
  • Work closely with the Head of Portfolio Strategy to ensure any initiatives in these areas align to the company's strategic objectives and the required prioritization has been applied.
  • Help develop the newly created Product Management capability, with a focus on developing core competencies and cultivating a culture of continuous improvement.
  • Undertake a continuous review of the existing products, identifying areas for improvement, and making recommendations to provide better outcomes for both the Claims and Reinsurance teams.
  • Assist in troubleshooting and investigating operational issues that arise within both teams, helping propose and work through potential solutions.
  • Proactively identify potential operational risks within both Claims and Reinsurance, ensuring all risks are monitored, actioned, and if possible mitigated.
  • Work with both teams to analyze business processes and workflows identifying areas for improvement or automation.
  • Familiarize yourself with technical and regulatory changes to understand how they might impact the Claims and Reinsurance landscape.
  • Provide technical support to the business on behalf of both teams, including acting as a SME on projects, participating in workshops and contributing to project delivery as required.
  • Build strong working relationships with key stakeholders across the business including but not limited to Operations, IT, Underwriting, Finance, Pricing, and Actuarial.
  • Perform any required analysis to support and promote the funding of all discretionary initiatives on behalf of the Claims and Reinsurance teams.
  • Oversee and assist in the monitoring and achievement of any project benefits from both the Claims and Reinsurance teams, confirming their alignment with the initial business case objectives.
  • Facilitate the prioritization of all operational and IT changes within the Claims and Reinsurance business areas, by coordinating both business teams across large-scale transformation projects, handling small change service requests, and contributing to the ongoing development of data warehouses.
  • Assist the Head of Portfolio Strategy with any ad-hoc requests when needed.

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