IT Desktop Support Specialist

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Cranswick Country Foods PLC Full time

**About Cranswick Country Foods PLC**

Cranswick Country Foods PLC is a leading food producer in the UK, with a revenue approaching £1.9 billion. We specialize in producing and supplying premium food to high-profile UK grocery retailers, the food service sector, and other UK and global customers.

**Job Opportunity**

We are seeking an experienced IT Desktop Support Specialist to join our busy IT team at our Hull site. As a Desktop Support Specialist, you will work across a broad range of technologies and collaborate with multiple departments across the business to provide support for incidents, problems, and requests.

**Key Responsibilities**

  • Install and configure PC's and peripheral devices such as printers, scanners, mobiles, and tablets related to desktop infrastructure and in accordance with IT policies and standards.
  • Maintain PC's and peripheral devices with Planned Preventative Maintenance.
  • Troubleshoot and resolve technical issues related to hardware, software, networking, and peripheral technology.
  • Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories, and updating information on the system as and when required.
  • Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary.
  • Responsible for the ongoing patch and vulnerability management of many of the company devices.
  • Continually add to the knowledge database to ensure all technical documentation is fully up-to-date and relevant.
  • Maintain a clean and tidy workplace environment.
  • Create strong working relationships with key stakeholders.

**Personal Skills and Qualifications**

  • Proven work experience as a Desktop Support Engineer, Technical Support, or similar.
  • Good language and communication skills.
  • Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous.
  • Familiarity with Office, Network troubleshooting, and MS Intune.
  • Excellent problem-solving and multitasking skills.
  • Strong experience of working with Microsoft Windows OS with some experience of Android/iOS.
  • Ability to work as part of a team.

**What We Offer**

  • Excellent rates of pay.
  • Strong commitment to progression and personal development.
  • Profit sharing through discounted share scheme.
  • Hassle-free auto-enrolment into company pension scheme.
  • Access to our 'Feed your Wellbeing' platform.
  • Free on-site parking.

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