Desktop Support Specialist
7 days ago
Job Summary
We are seeking a highly skilled Desktop Support Specialist to join our team at Prestige Recruitment Specialists. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop infrastructure.
Key Responsibilities
- Hardware and Software Support
- Install, configure, and maintain desktop computers, printers, and other peripheral devices
- Troubleshoot and resolve technical issues related to hardware, software, and networking
- Helpdesk and Ticketing
- Manage and resolve technical issues reported by end-users
- Update and maintain accurate records in our ticketing system
- Security and Compliance
- Ensure the security and integrity of our desktop infrastructure
- Implement and maintain security patches and updates
- Knowledge Management
- Develop and maintain technical documentation and knowledge base
- Share knowledge and best practices with team members
Requirements
- Technical Skills
- Proven experience in desktop support and technical troubleshooting
- Knowledge of Microsoft Windows operating systems and Office 365
- Familiarity with network troubleshooting and MS Intune
- Soft Skills
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
What We Offer
- Competitive Salary and Benefits
- Excellent rates of pay
- Strong commitment to progression and personal development
- Professional Development
- Opportunities for training and certification
- Access to industry-leading facilities and resources
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