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IT Application Support Specialist

2 months ago

Chertsey, Surrey, United Kingdom Proactive Appointments Full time
Job Overview

Proactive Appointments is seeking a highly skilled IT Application Support Analyst to join our technical support team. As an integral part of our team, you will be responsible for ensuring the seamless functioning of our software applications.

Key Responsibilities:

  • Provide expert assistance to clients, troubleshooting technical issues and collaborating with cross-functional teams to deliver exceptional customer service.
  • Work closely with our development team to resolve complex technical issues and improve application functionality.
  • Develop and maintain knowledge of our software applications, including database systems and web technologies.
  • Utilize support tools, incident ticketing systems, and knowledge base platforms to manage and resolve client issues.
  • Communicate effectively with diverse stakeholders, including clients, colleagues, and management.

Requirements:

  • Bachelor's degree in information technology, computer science, or a related field.
  • ITIL Certification and experience in supporting and administering MS SQL Databases, C#.net applications.
  • Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.
  • Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
  • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
  • Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.
  • Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.
  • Knowledge of IT security principles and practices.