Software Support Specialist

3 weeks ago

Chertsey, Surrey, United Kingdom Proactive Appointments Full time
Job Title: IT Application Support Analyst

Proactive Appointments is seeking an IT Application Support Analyst to join our technical support team. As an integral part of our team, you will be responsible for ensuring the seamless functioning of our software applications.

Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and other communication channels.
  • Troubleshoot and resolve complex technical issues related to software applications and databases.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with the latest technology trends and advancements in the field.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ITIL Certification and experience in supporting and administering MS SQL Databases, C#.net applications.
  • Proven experience in application support with a track record of troubleshooting and resolving complex technical issues.
  • Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
  • Knowledge of IT security principles and practices.

What We Offer:

  • A competitive salary range of £30,000 to £35,000 (dependent on experience).
  • An excellent benefits package.
  • A structured environment with opportunities for career growth and development.

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