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Head of Complaints Management

2 months ago

London, Greater London, United Kingdom Sinclair Full time

### Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Head of Complaints Management. As a key member of our Quality Assurance department, you will be responsible for overseeing the complaint handling process, ensuring compliance with global regulatory requirements, and driving quality and efficiency improvements within the Complaint Management Team.

### Key Responsibilities

* Supervise and support the Vigilance Team in complaint handling, medical device reporting, and supporting manufacturers to investigate complaints for Injectables and Active Device products
* Interface with Injectables and Active Device manufacturer's quality teams to deliver results to defined KPIs and strategic initiatives
* Develop and lead initiatives to continuously improve quality and efficiency within the Complaint Management Team and as part of the enterprise-wide Quality organization
* Maintain regulatory, process, and product knowledge to provide internal and external audit support
* Prioritize and lead/participate in the assessment and solution development for identified issues of moderate to high scope and complexity
* Monitor the company's medical devices surveillance program, including the intake, evaluation, processing, and follow-up on adverse reports
* Ensure complete and accurate maintenance and reporting of Medical Device Reports (MDRs) and Medical Device Vigilance System, adverse reaction data as required by global regulatory agencies

### What We Offer

* 25 days annual leave (plus bank holidays)
* Bonus based on performance
* Free parking
* Company pension scheme
* Private medical insurance
* Healthcare Cash plan
* Employee Assistance Programme
* Store discounts
* Tech and Cycle Scheme
* Discounted dining card
* Cycle to work scheme
* Green car scheme
* Holiday buy and sell
* Life Assurance scheme

### About Us

Sinclair is a global medical aesthetics organization that delivers an extensive product range. We have an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets. Our products are sold in 55 countries worldwide. We are committed to providing aesthetic excellence globally, driving the advancement of product quality and customer satisfaction, investing in innovation and people, and staying ahead of the game.