UK Complaints Lead
1 month ago
UK Complaints Senior Manager
As a key member of the Bank of Ireland team, you will be responsible for leading the UK complaints function, ensuring that customer complaints are handled efficiently and effectively.
Key Responsibilities:
- Develop and implement effective complaint handling processes and procedures
- Lead a team of complaint handlers to ensure high-quality service delivery
- Collaborate with internal stakeholders to resolve complex complaints
- Monitor and report on complaint trends and metrics
Requirements:
- Proven experience in complaint handling and management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze complex data and identify trends
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
Location: UK, England, United Kingdom | Hybrid
Persistent | Full time
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