E-commerce Integration Specialist

6 days ago

Manchester, United Kingdom Baselinker Full time

Job Opportunity for an Experienced Onboarding Specialist

We are seeking a skilled Onboarding Specialist to join our dynamic team at Baselinker. As an Onboarding Specialist, you will play a crucial role in empowering our clients to transform their e-commerce businesses into automated multi-channel operations.

Key Responsibilities:

  • Map out clients' business processes and requirements to ensure seamless integration with our platform.
  • Craft detailed project outlines and timelines for multiple small to medium-sized projects, ensuring timely completion and client satisfaction.
  • Facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows.
  • Implement the BaseLinker system remotely or at a client location, addressing any technical hurdles during setup or initial use.
  • Evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question.
  • Navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product.
  • Conduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as needed.

Requirements:

  • Excellent communication skills and ability to establish long-term relationships with clients.
  • Demonstrated excellence in project management and multitasking skills.
  • Experience in B2B software onboarding.
  • Knowledge of the UK e-commerce landscape and hands-on experience in e-commerce related software/SaaS products.
  • Ability to work independently.

Bonus Qualifications:

  • Knowledge of HTML, CSS, and PHP.
  • Experience in configuring online stores.

What We Offer:

  • A dynamic and rapidly growing organization with opportunities for professional development.
  • A competitive salary and bonus structure.
  • The chance to work with a cutting-edge e-commerce platform and contribute to its growth.
  • A collaborative and supportive team environment.

Language: English (en-US)

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