Senior Operations Manager

1 week ago

Erith, Greater London, United Kingdom Ocado Group Full time
About the Role

We are seeking a Senior Operations Manager to lead a large-scale, complex delivery operation in our dynamic Erith operating region. This role covers six sites, with approximately 3,000 Customer Service Team Members (van drivers), and managing a fleet of around 1,500 vehicles.

Key Responsibilities
  • Lead, inspire, and drive success across a large and complex delivery network.
  • Develop and implement regional strategies that align with business objectives and customer expectations.
  • Integrate new managers into your team, fostering a culture of continuous improvement and high performance.
  • Monitor and improve key performance indicators (KPIs), focusing on fleet optimisation, customer satisfaction, and operational efficiency.
  • Manage the complexities of large-scale delivery logistics, ensuring compliance with legal and company standards.
  • Collaborate with internal and external stakeholders to deliver an exceptional customer experience.
  • Manage budgets, control costs, and optimise resources to meet financial targets.
  • Ensure that health and safety standards are consistently exceeded across all sites.
About You

We are looking for an experienced leader with a proven track record in managing large-scale operations. To be successful in this role, you will need:

  • Experience in managing high-volume delivery operations with large fleets and large headcounts in a fast-moving environment.
  • A strong commercial background, ideally with multi-retailer exposure.
  • Proven experience in improving customer and employee experiences while driving operational metrics.
  • Demonstrated success in stakeholder management, team development, and performance management.
  • Ability to handle the complexity of shift work and on-call requirements.
  • Strong analytical skills and a track record of improving KPIs through strategic thinking.
  • Knowledge of fleet management, distribution logistics, and operational compliance.
  • Proven track record of self-development.
  • A current UK Driving Licence (minimum three years) with 3 points or less and CPC international qualification.
  • Proficiency in MS Office and relevant fleet management or logistics systems.
What We Offer

At Ocado Logistics, we offer a competitive package along with exceptional benefits, including:

  • Up to 7% matched pension contributions after three months of service.
  • Employer-funded medical insurance after three months.
  • Enhanced digital GP service for you and your dependents.
  • Wellbeing tools, including a network of Wellbeing Champions.
  • High street shopping and restaurant discounts, including 15% off.
  • Flexible working policies, including 30 days of work-from-anywhere and the option to buy additional holiday.
  • Career progression opportunities, with 87% of salaried roles filled internally.
About Ocado Logistics

Ocado Logistics is where innovation and operational excellence come together. Our people, technology, and customers work hand in hand to deliver outstanding results. We are committed to inclusivity, equal opportunities, and creating a supportive workplace for all employees. Ocado Group is a proud disability-confident employer, ensuring fair and equitable treatment for all.

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