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Senior Operations Director
2 months ago
We are seeking a highly experienced Senior Operations Manager to lead our dynamic Erith operating region, covering six sites with approximately 3,000 Customer Service Team Members (van drivers) and managing a fleet of around 1,500 vehicles.
Key Responsibilities- Lead and Inspire: Drive success across a large and complex delivery network, fostering a culture of continuous improvement and high performance.
- Develop and Implement Strategies: Create regional plans that align with business objectives and customer expectations, ensuring operational excellence and efficiency.
- Manage and Integrate: Oversee the integration of new managers into your team, promoting a culture of collaboration and innovation.
- Monitor and Improve: Track and enhance key performance indicators (KPIs), focusing on fleet optimisation, customer satisfaction, and operational efficiency.
- Manage Complexities: Ensure compliance with legal and company standards, managing the intricacies of large-scale delivery logistics.
- Collaborate and Communicate: Work with internal and external stakeholders to deliver an exceptional customer experience, promoting a culture of transparency and open communication.
- Manage Resources: Oversee budgets, control costs, and optimise resources to meet financial targets, ensuring the efficient use of company resources.
- Ensure Health and Safety: Guarantee that health and safety standards are consistently exceeded across all sites, prioritising the well-being of employees and customers.
We are looking for an experienced leader with a proven track record in managing large-scale operations. To be successful in this role, you will need:
- Experience in Managing High-Volume Delivery Operations: Proven experience in managing high-volume delivery operations with large fleets and large headcounts in a fast-paced environment.
- Strong Commercial Background: A strong commercial background, ideally with multi-retailer exposure, with a deep understanding of the logistics and delivery industry.
- Proven Experience in Improving Customer and Employee Experiences: Demonstrated success in improving customer and employee experiences while driving operational metrics, with a focus on delivering exceptional results.
- Stakeholder Management and Team Development: Proven experience in stakeholder management, team development, and performance management, with a focus on building strong relationships and driving high performance.
- Ability to Handle Complexity: Ability to handle the complexity of shift work and on-call requirements, with a focus on delivering results in a fast-paced environment.
- Strong Analytical Skills: Strong analytical skills and a track record of improving KPIs through strategic thinking, with a focus on driving operational excellence.
- Fleet Management and Logistics Knowledge: Knowledge of fleet management, distribution logistics, and operational compliance, with a focus on ensuring the efficient use of company resources.
- Proven Track Record of Self-Development: Proven track record of self-development, with a focus on continuous learning and improvement.
- Current UK Driving Licence and CPC International Qualification: A current UK Driving Licence (minimum three years) with 3 points or less and CPC international qualification, with a focus on ensuring safe and efficient transportation.
- Proficiency in MS Office and Fleet Management Systems: Proficiency in MS Office and relevant fleet management or logistics systems, with a focus on ensuring efficient use of technology.
