Production Support Specialist
1 month ago
L2 Production Support Executive Job Type:
Permanent
We are seeking a highly skilled and experienced L2 Production Support Executive to join our team. As a key member of our support team, you will be responsible for providing technical support for various Unix/Windows, client server and web-based applications.
You will work closely with business users to resolve any issues, provide proactive monitoring measures to identify any issues in the system, and report to the development team for permanent fixes.
Key Responsibilities:
- Provide technical support for various Unix/Windows, client server and web-based applications
- Work closely with business users to resolve any issues
- Provide proactive monitoring measures to identify any issues in the system
- Report to the development team for permanent fixes
- Application monitoring and reporting to business users or internal audit team based on their requirement
- Suggest automation of recurring issues and manual tasks resulting in overall service improvement
- Drive strategic focus areas like automation and transformation, manual task reduction, improve resiliency of application
Requirements:
- Hands on experience in UNIX and SQL
- Knowledge in technologies such as Java, Microsoft, Oracle
- Production support exposure, able to troubleshoot issues and user support with minimum guidance
- Common ITIL lifecycle knowledge, incident/service/change management
- Knowledge in Python
- Unix shell scripting
- Exposure to Service Now
What We Offer:
- Competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network
- Diversity, Inclusion & Wellbeing
- A welcoming culture and many internal volunteering and social networks to join
- 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more
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