Mortgage Support Consultant

3 weeks ago


Slough, Slough, United Kingdom Ultimate Banking Full time

Position: Mortgage Support Consultant – Fixed Term Contract

Work Location: Remote with options for flexible working arrangements after initial training

Working Hours: Full time, 35 hours per week, Monday to Friday, 9am to 5pm

Compensation: Competitive salary based on experience, ranging from £25,497 to £27,712

At Ultimate Banking, we recognize that the workplace environment significantly impacts job satisfaction. We are dedicated to fostering a positive and engaging atmosphere, and as our mortgage sales division expands, we are looking for a motivated individual to join our dynamic team on a fixed-term contract to cover maternity leave.

This role presents an excellent opportunity to become part of our supportive and fast-paced mortgage broker helpdesk team, contributing to our sales objectives.

You will receive comprehensive training and support to help you acquire the necessary skills and experience to:

  • Manage a diverse range of inquiries through various communication channels including phone, email, and live chat.
  • Ensure accurate representation of our products in third-party systems and assist brokers with our online services.
  • Transform new broker inquiries into formal applications.

Required Qualifications:

  • Demonstrated experience in a customer service or sales role, particularly in a high-volume environment.
  • Strong written and verbal communication abilities.
  • Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Office 365.
  • Minimum GCSE qualifications in Maths and English at grade 4 or equivalent.

Preferred Qualifications:

  • Background in a sales-driven environment.
  • Experience within the financial services industry.
  • Familiarity with the mortgage sector and possession of a CeMAP qualification.

The selection process for this position will include competency-based interviews, allowing for a thorough assessment of candidates' skills and experiences.



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